How To Order

We sell to wholesale clients only. If you are a new client please click here to fill out our Wholesale Account Application Form. After approval, we will get back to you with your id and password to access our site. With access, you can see our wholesale prices and place orders.

If you are looking for information on shipping and returns, please click here.

INVENTORY IN STOCK

Delivery Time: 10-15 business days.

Our minimum order is $200.00.

We have these products in stock and warehoused either here in the U.S. or in Peru. Please note that our inventory is constantly changing, if we're unable to ship an item from your order, we will notify you as soon as we receive confirmation from our warehouse.

There are two ways to order:

Website:

You can order directly from our site. On each product page you will find drop-downs with options for colors and size. From there you can choose what you would like to buy and add it to cart. Please note that our inventory is constantly changing so we will email you confirming quantities right after you place your order.  Please note you will not be charged for any item that is not in stock. 

Our website reflects the stock we have available for sale. If we don't have enough inventory available for the quantity you're trying to buy, you will receive the following message:

"The quantity of the following item in your cart has been adjusted to meet the available quantity we currently have in stock:.."

For example, if you try to add to cart 20 units of a product, and you receive the message above, it means that we don't have 20 units of this product in stock. Please see your cart, it will show you how many units we have available for sale.

If you would like to know our inventory counts for a particular item(s) please email us at customerservice@hudsonalpaca.com. We will send you our current stock by product, color and size.

Order Form:

Prefer to order by filling out an Order Form? Email us at customerservice@hudsonalpaca.com to request one. We will send you an Order Form (in Excel file) by email. This form will contain the names and codes of our products, colors, sizes, stock available, prices and a column where you can enter the quantity you would like to buy. When completed, please send it back to us at customerservice@hudsonalpaca.com.

SHIPPING

We ship orders by UPS, FedEx, USPS and other well-known carriers using standard or ground shipping. Your order shipping charges will be calculated at checkout. When we ship your order, you will receive a shipping confirmation email with your tracking number(s). If your order is shipped in more than one package, we will send you email updates on the status of your order.

The items that we have in stock are typically delivered between 10 to 15 business days.

Note: We do not dropship directly to wholesaler's clients. We only ship orders to wholesalers addresses.

PAYMENT

We accept Master Card, Visa, American Express, Discover and PayPal. 

RETURNS

Hudson Alpaca unconditionally guarantees the quality of our products. If you're not 100% satisfied with your purchase, please contact us at customerservice@hudsonalpaca.com to request a refund (please include your Order Number). All returns must be made within seven (7) days of the merchandise receipt date. With the exception of defective merchandise, refunds exclude any shipping charges.

Returned products must be in new condition (unworn and unwashed), folded in its original bag and include all tags. Items not returned in this condition will not be refunded.