Store Policies

Ordering

Orders may be placed online or by order form by contacting us at customerservice@hudsonalpaca.com. To place orders, you need to have a wholesale account with us. If you are a new client please fill out our Wholesale Account Application Form.

For complete instructions on how to order please click here.

Minimums

Our minimum order is $200.00.   

Order Changes

Any requests to change or cancel orders must be made within 24 hours of ordering.

Shipping

We ship orders by UPS, FedEx, USPS and other well-known carriers using standard or ground shipping. Your order shipping charges will be calculated at checkout. When we ship your order, you will receive a shipping confirmation email with your tracking number(s). If your order is shipped in more than one package, we will send you email updates on the status of your order.

The items that we have in stock are typically delivered between 10 to 15 business days. 

Note: We do not dropship directly to wholesaler's clients. We only ship orders to wholesalers addresses.

Returns

Hudson Alpaca unconditionally guarantees the quality of our products. If you're not 100% satisfied with your purchase, please contact us at customerservice@hudsonalpaca.com to request a refund (please include your Order Number). All returns must be made within seven (7) days of the merchandise receipt date. With the exception of defective merchandise, refunds exclude any shipping charges.

Returned products must be in new condition (unworn and unwashed), folded in its original bag and include all tags. Items not returned in this condition will not be refunded.

International Clients

We ship to Canada by USPS Priority Mail International and other reputable carriers. Shipping rates do not include any customs, import duties or taxes incurred when the package reaches your destination. All applicable custom fees, taxes and duties are the sole responsibility of the customer. For more information on customs and duties charges please contact your local customs office. Please note that we do not refund any customs, import duties or taxes on returns or exchanges.

Payment

We accept Master Card, Visa, American Express, Discover and PayPal.

Charges from Hudson Alpaca will appear on your credit card bill as Alpaca Boutique.

Photographs & Content

All content, images and logos are copyrighted. Any use, including but not limited to the reproduction, distribution, display or transmission is strictly prohibited, unless authorized by Hudson Alpaca.